Browsing Tag
Salesforce
4 posts
Salesforce product, platform, enterprise software, CRM, Agentforce, and AI business software coverage.
Salesforce Will Make External AI Agents Register and Meter Their API Calls
Salesforce is targeting November for Agentic Identity, requiring external AI agents to use dedicated credentials while future MCP and API calls consume Flex Credits.
LastPass Says Klue Breach Exposed Support Case Data, Not Password Vaults
LastPass says attackers used Klue-held OAuth tokens to access customer CRM and support case data in Salesforce, while its password vaults and core infrastructure were not affected. The practical risk is targeted phishing and social engineering built from real support histories.
Klue Breach Shows How SaaS OAuth Tokens Became a Salesforce Risk
Klue’s June security incident let attackers use a legacy integration credential to obtain OAuth tokens and pull Salesforce CRM data from connected customer environments. The breach is a practical warning for teams that treat SaaS integrations as trusted background plumbing instead of monitored, scoped access paths.
Salesforce’s $3.6B Fin Deal Makes Customer-Service AI a CRM Battleground
Salesforce agreed to buy Fin, formerly Intercom, for about $3.6 billion. The deal gives Agentforce a faster-deploying customer-service AI agent and shows why CRM vendors are buying proven agent products, not just building broad platforms.