Browsing Tag
Customer Service AI
1 post
AI agents, automation, and software platforms used for customer support and service operations.
Salesforce’s $3.6B Fin Deal Makes Customer-Service AI a CRM Battleground
Salesforce agreed to buy Fin, formerly Intercom, for about $3.6 billion. The deal gives Agentforce a faster-deploying customer-service AI agent and shows why CRM vendors are buying proven agent products, not just building broad platforms.
