04 min AI Enterprise Tech Salesforce’s $3.6B Fin Deal Makes Customer-Service AI a CRM Battleground Salesforce agreed to buy Fin, formerly Intercom, for about $3.6 billion. The deal gives Agentforce a faster-deploying customer-service AI agent and shows why CRM vendors are buying proven agent products, not just building broad platforms. AkshayJune 15, 2026 Read More